Pay/View Your Utility Bill

Albany Utilities offers the convenience of viewing, managing, and paying your utility bill online.

Report an Outage

Report an Electrical Outage.

Income Qualified Senior Credit Application

To provide a one-time credit to low-income senior customers (age 65 and older)

311 We're Hiring: Apply for a Job

Watch City Meetings

Interest Free Energy Conservation Loan

Weatherization Grant

City Commission Meeting Dates

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Destructive Weather Info
Payment Options
AFD Pre-Hazard Mitigation Plan
Benefits, Incentives, and Partnerships
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City of Albany Employment Opportunities
Code Enforcement Department Code Enforcement is responsible for maintaining the best interest of the citizens of Albany & Dougherty County as it relates to conducting business and property maintenance.
Inside APD
Utility Line Safety
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NPDES Permits
Meet the Director
Apply for Utility Services
Investigation and Reporting
Loan Decline
Street Division
Loss Prevention and Safety
Event Listings Event Listings (Redirect Link that opens in a new window)
Network Operations The Network Operations division proactively identifies and resolves events that may affect the systems and network performance.
Service Desk The Service Desk is the communication center providing a single point of contact between TAC, the City of Albany, and Dougherty County.
Test Service build This is a service Summary
Planning Commission
Water Quality Report
Typography Typography
Tables Test Page - Open Government Training Advisory Group Tables
Modes of Interaction Modes of Interaction
Meet the Marshal
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Quick Links Quick Links
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Featured Links Modes of Interaction
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Section Navigation Section Navigation
Technology & Communications Technology and Communications (TAC) encompasses all technology that facilitates the processing, transfer, and exchange of information and communication services.
About Us - Planners with A Plan This page is for planners who don't have a plan and need a plan. Don't be the planner without a plan. Get a Plan here!
Comp & Benefits Information about Benefits, Incentives, GoPivot, and Understanding Your Paycheck
Public Works Administration
Public Works The Public Works Department serves Albany through its Administrative, Sewer, Solid Waste, and Street Divisions. Committed to excellence, it provides essential services that enhance safety, quality, and community pride.
Meet the Chief Information Officer
Code of Ethics
Riverside/Oakview Cemeteries
Development Services (Documents)
GICH Point Application The Albany Georgia Initiative for Community Housing (GICH) Team has experienced significant interest from parties wishing to forward development proposals to the Georgia Department of Community Affairs (DCA) in hope of receiving funding through the Federal Low Income Housing Tax Credit (LIHTC) Program.
Albany Dougherty Landbank
Albany Dougherty Greenspace Committee
Administrative Division
Court Calendar and Location
Driving School Information
Meet the Director
Community Development Council
CDBG Competitive Grant
Under 21 Restorative Justice Program
Building Maintenance
Grounds Maintenance
Request for Proposals
Centers & Gyms
Parks & Facilities
Athletics
Rental Information
Special Olympics ARPD
Flint River Municipal Golf Course
Recreation and Parks Department The Albany Recreation and Parks Department strives to provide recreational opportunities in a safe, well-maintained environment that is easily accessible to all citizens through a system of neighborhood and community parks, with well-trained and qualified staff.
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HDD/URD Protection The HDD Department ensures reliable delivery to the community. Committed to safety and efficiency, these essential services support local development and maintain high standards of quality and consistency.
Gas The Gas Department ensures reliable delivery to the community. Committed to safety and efficiency, these essential services support local development and maintain high standards of quality and consistency.
Vegetation The Vegetation Department ensures reliable delivery to the community. Committed to safety and efficiency, these essential services support local development and maintain high standards of quality and consistency.
Light The Electric Division has proudly provided electric utility service to citizens of Albany, Ga for over 100 years. Albany Utility Board has purchase power contracts totaling 233 megawatts of capacity from Municipal Electric Authority of Georgia (MEAG) and the Southeastern Power Administration Agency (SEPA).
Water The Water Division provides clean, reliable water services and hydrants for fire protection to the City of Albany residents and some residents in Dougherty County. The water system provides approximately 14 million gallons daily to approximately 35,000 customers and maintains hundreds of miles of water
main and services.
Gas
HDD/URD Protection The HDD Department ensures reliable delivery to the community. Committed to safety and efficiency, these essential services support local development and maintain high standards of quality and consistency.
Firefighting Apparatus
Programs & Activities
Energy Conservation Loan Program
Meet the Director
Pay Your Utility Bill
My AU Albany Utilities customers can access their account information from the comfort of their own home or anywhere.
Pay Your Utility Bill Albany Utilities offers the convenience of viewing, managing, and paying your utility bill online. To access your account information, you must register at the secure link: myauportal.albanyga.gov.
Know Before You Move Avoid surprises. Check the historical utility cost of a residential address before you move.
Apply for Utility Services Click here to apply or move your Utility Services.
Energy Conservation Loan Program Energy Conservation Loans are available for new electric energy-star-rated (Minimum 14 SEER, based on U.S. Department of Energy) HVAC systems, water heaters, programmable thermostats, and insulation.
Loan Program Interest Form The loan process can be initiated online or by calling (229) 883-8330 to speak with a customer service representative.
Apply for a Job The City of Albany is hiring. If you are interested in starting your future career with us, apply here.
Pay My Albany Utilities Bill Click here to access the May AU Portal to pay your Albany Utilities Bill.
Telecom At the Telecommunications Division, we are dedicated to delivering high-speed internet, state-of-the-art infrastructure, and exceptional support.
Payment Options
Internet Service
Water The Water Division provides clean, reliable water services and hydrants for fire protection to the City of Albany residents and some residents in Dougherty County. The water system provides approximately 14 million gallons daily to approximately 35,000 customers and maintains hundreds of miles of water
main and services.
Request 311 Service Do you need to report a code violation or a pothole? Do you need to request a service? Click here for all of your 311 needs.
Apply for a Business License Are you looking to start a business? Are you a current business owner and need to renew your license? Find all of the business license applications here.
Make an Appointment with Albany Utilities Click here to schedule an in-office appointment with Albany Utilities.
Residential Rates and Fees Click here to see our residential rates and fees for water, gas, and electricity.
City Services City Services
Enforcement Division
Renew My Business License Are you a current business owner and need to renew your license? Find all of the business license applications here.
View My Albany Utilities Bill Click here to access the May AU Portal to view your Albany Utilities Bill.
Search and Pay Taxes To find and pay taxes, please visit the Dougherty County website.
Report an Outage To report a utility outage, please click here.
Commercial Rates and Fees Click here to see our commercial rates and fees for water, gas, and electricity.
My Albany Utilities Portal
Marshal's Division
City Manager's Office Welcome to the City of Albany's website! The City's implementation of a new strategic plan and a synergy throughout the organization has positioned the City of Albany to do great things in the upcoming years.
Meet the City Manager
911 FAQ
Stations and Tours
Chief Scott's Oath of Office Ceremony
Safety Tips
Burn Permit
StormReady Community
Hot Links
911 What to Say
APD History
Animal Control
Firearm Safety
Solicitation
Beverage Handlers Card
Meet the Marshal
Marshal's Division
GICH
Citizen's Comments Learn how to participate in Albany's City Commission meetings. Share your comments and engage in discussions to help shape the community's future.
Community Relations
Project Life Saver
Meet the Chief
The Civilian Response to Active Shooter Event
Customer Service Survey
Community Crime Perception Survey Link
Meet the Director
Roll Off Boxes and Locations
Additional Information
National Community Development Week
COVID-19 Response and City Funding Resources
Citizen's Police Academy
Teen Police Academy
Frequently Asked Questions
Albany Police Department's Ride-Along Program
Recruitment
Alarm Administration
Enforcement Division
Alcohol Licenses
Blighted Condition
Rental Property Complaints
Prohibited Parking
Inoperable Vehicles
Fair Housing
APD Accreditation
Commission Priorities Discover Albany's City Commission priorities, focusing on community growth, safety, and sustainability. Stay updated on key initiatives shaping our city's future.
Meet the City Clerk
City Commission Meeting Agendas
Plans & Special Studies
Meet the Chief Financial Officer
Budget Document
Management & Budget
Weatherization Program
Watch the Meetings
Solid Waste Division
Temporary Business Permit
Special Events A special event permit is required when individuals, groups, or businesses choose to have an event that requires the use of city resources.
Meet the Director
Grants Division
Our Mission, Our Goal Consistently understanding, anticipating, and maintaining our customer’s expectations and needs in a collaborative manner that is efficient, effective, and professional. All services performed will focus on maximizing our available resources to achieve this service goal.
Flooding and Flood Prevention Find Flooding and Flood Prevention Information
Floodplain Management Review Board This seven member joint city/county board was established to hold hearings on Special Use Permit applications and to provide for an appeals procedure, in regard to the Floodplain Management Ordinance requirements
Appointed Positions Meet Albany's appointed officials and learn about their roles in supporting the City Commission
311 App Privacy Policy
Treasury Division
Human Resources Policy and Procedures
Risk Management
Human Resources Forms The purpose of the Human Resource forms available for completion is to ensure accurate documentation and processing of various employment-related actions. These forms support activities such as onboarding, benefits enrollment, tax withholdings, leave requests, incentives, and personnel changes, helping to maintain compliance with policies and streamline HR operations.
Applications Applications for the Planning & Development Department
Fire Department Descriptions
Meet the Directors
Meet the Directors
Important Links
AFD History
911 Communications
Become a Firefighter
ATS Technical Documents
Routes and Maps
Fares/Passes
Contact Us
Meet the Director
Download the 311 App
Solid Waste Division
Open Records Request Click here to submit an Open Records Request.
Street Division
Meet the Director Paul Forgey became Director of Planning & Development Services in the fall of 2012. His prior experience includes 17 years as Planning Director for the Southwest Georgia Regional Commission in Camilla and a year as Planning Manager with Glynn County.
Economic Development
Meet the Fire Chief
Exclusions and Exemptions
Sewer Division
AMI System Operations The AMI System Operations Department ensures reliable delivery to the community. Committed to safety and efficiency, these essential services support local development and maintain high standards of quality and consistency.
AMI System Operations The AMI System Operations Department ensures reliable delivery to the community. Committed to safety and efficiency, these essential services support local development and maintain high standards of quality and consistency.
Light
Apply for Utility Services
Albany Utility Board Meeting Agendas & Minutes
Utility Operations The Utility Operations Department ensures reliable delivery of water, gas, and electricity to the community. Committed to safety and efficiency, these essential services support local development and maintain high standards of quality and consistency.
Request for Proposals
Distribution Operations Control Center (DOC) The Energy Control Division is an internal service fund that provides 24-hour monitoring and control of all utility systems through a Supervisory Control and Data Acquisition (SCADA) system. This division will also provide afterhours response for customer needs, electric substation relay maintenance, and other technical substation activities.
Distribution Operations Control Center (DOC) The Energy Control Division is an internal service fund that provides 24-hour monitoring and control of all utility systems through a Supervisory Control and Data Acquisition (SCADA) system. This division will also provide afterhours response for customer needs, electric substation relay maintenance, and other technical substation activities.
Vegetation The Vegetation Department ensures reliable delivery to the community. Committed to safety and efficiency, these essential services support local development and maintain high standards of quality and consistency.
FAQs
Complaints
Albany-Dougherty Special Investigations Unit
Officer of the Year
Feedback
City's Vision and Mission
Key Performance Indicators
Crime Prevention Tips
Policies
Meet the Assistant City Managers Meet the Assistant City Manager of Utility Administration and the Assistant City Manager for Utility Operations.
Streaming Live Watch live courtroom footage here.
SPLOST
Albany Transit We hope you find our service convenient and economical. Whether you are a daily commuter or just use the bus occasionally, we look forward to you riding with ATS.
Bill Pay Bill Pay
Historic Preservation Commission The Albany-Dougherty Historic Preservation Commission (HPC) was established by the City and County Commissions to administer the Historic Preservation Ordinance, which was adopted in 1996. The HPC is made up of eight citizens appointed by the City and County Commissions, who meet the first Wednesday of each month to review proposals for exterior alterations, new construction, and demolition of bui
Engineering Department The Engineering Department has the responsibility for providing the necessary design, inspection and project management for the City of Albany.
Jobs Click here to see open positions within the City of Albany.
Administrative & Accounting The City of Albany Finance Department supervises, coordinates, and directs all the financial operations of the City Government.
Occupational Tax Certificate
Human Resources The Office of Human Resources supports Albany’s workforce by fostering a diverse, skilled team through recruitment, training, benefits, and policy administration. Dedicated to excellence, HR promotes a professional and inclusive workplace.
Loan Program Interest Form
Applications The Applications Division provides comprehensive software life-cycle support.
Staff Directory Staff Directory for Organizational Development
Commercial Facade Program
Access to Capital
Downtown Business Incubator Program
MBEC Conference Room Calendar
Staff Directory
Rental Property
Business Incubator Program
Workers' Compensation
Planning & Zoning
Compensation, Benefits and Wellness
ADA and Title VI Information
Plans & Pricing
Albany Police Department Discover how the Albany Police Department upholds integrity, respect, empathy, and accountability while delivering quality policing services. Committed to community safety, their mission focuses on making every interaction matter.
Organizational Development The Office of Organizational Development supports Albany by focusing on improving how an organization functions so it can achieve its goals more effectively.
Government 101
Vendor Registration
Albany Utility Board Meeting Agendas & Minutes
Know Before You Move
Planning Documents and Reports
Notice of Public Hearing
School Zone Camera Information This section offers essential information about the City of Albany’s Public Safety Initiative in partnership with RedSpeed of Georgia, commonly recognized for school zone speed camera enforcement.
Utility Division
GIS
Traffic Division
Site Plan Review
Arborist
Land Surveying
Annual Review of Complaints and Internal Affairs This page shares an overview of complaints reviewed during the year and how they were resolved. It reflects our commitment to accountability, professionalism, and building community trust.
Ordinances & Regulations Ordinances & Regulations for Planning & Development
Finance Department The Finance Department is responsible for safeguarding the fiscal integrity of the City of Albany through the development and implementation of sound financial policies and practices.
Telecommunications At the Telecommunications Division, we are dedicated to delivering high-speed internet, state-of-the-art infrastructure, and exceptional support.
Anti-Terrorism
Complaints
Downtown Discover what's happening in Albany with city meetings, community events, and more. Stay informed and engaged with updates on gatherings, public notices, and opportunities to participate in your community.
Community & Economic Development The Department of Community and Economic Development is responsible for administration of the Community Development Block Grant and Housing Investment Partnership Program Programs for the City of Albany, Georgia.
City Attorney's Office The Office of the City Attorney acts as an independent legal advisor, attorney and counsel to the municipality and all its officers in matters relating to their official duties.
Code Enforcement Department The Code Enforcement Department is responsible for maintaining the best interest of the citizens of Albany & Dougherty County as it relates to conducting business and property maintenance.
Facilities Management Facilities Management ensures the upkeep of the City owned, cemeteries, buildings, parks, and public spaces through maintenance, repairs, custodial services, and event support. Their dedication keeps the community safe, clean, and functional.
Chief Municipal Court Judge
Planning & Development We are dedicated to promoting the improvement, conservation, and revitalization of Albany and Dougherty’s physical and social environment.
Public Information Office The Public Information Office (PIO) is a communication hub for the City of Albany. We are responsible for sharing information about activities, events, and services with the community, media, and other stakeholders.
Utilities Administration The Utilities Administration Department manages accounts, customer service, energy audits, and conservation. Committed to quality service, it ensures efficient utility operations for Albany's community.
Albany Municipal Court Municipal Court handles city ordinance violations, traffic offenses, and misdemeanors, ensuring fair case resolution with professionalism. Services include arraignments, bench trials, and case dispositions.
Southwest Georgia Regional Airport Click here to visit the Southwest Georgia Regional Airport page.
Keep-Albany-Dougherty-Beautiful
Commercial Rates and Fees
Utilities Albany Utilities is a full-service utility providing electricity, water, natural gas, sanitary sewer, solid waste, and telecommunications.
Residential Rates and Fees
Staff Directory
APD Annual Reports
CALEA Feedback Portal The Albany Police Department is undergoing a four-day on-site assessment as part of our CALEA re-accreditation process. This assessment ensures that we continue to meet the highest standards of law enforcement excellence.
We value your input! Please feel free to leave comments on our public portal https://cimrs2.calea.org/435
to share your thoughts or feedback. Your engagement plays a vital role
Board Members
Albany Utility Board
Traffic Calming
Transit Announcements
Stormwater This is the Stormwater Homepage.
Public Works The Public Works Department serves Albany through its Administrative, Sewer, Solid Waste, and Street Divisions.
Public Works Administration
Sewer Division
Road Resurfacing
Quick Links
Albany Utilities is Informing Customers of Billing Delays Albany Utilities is informing customers of a delay in billing which was caused by an issue with transferring billing data to a third-party billing provider.
Development Services (Permitting & Inspection) Permitting & Inspection Information
ADA Demand Response Services
Current 2025 Property Tax Digest and 5-Year History of Levy Current 2024 Property Tax Digest and 5-Year History of Levy Document
Albany Fire Department Explore the Albany Fire Department's commitment to fire safety, emergency response, and community protection. Serving Albany and Dougherty County, the team ensures safety with advanced capabilities and expertise.
Happening in Town Happening in Town
Additional Information
Meetings and Agendas Upcoming meetings for the Planning and Development Department
Fleet Management Fleet Management ensures the maintenance, repair, and efficient operation of city-owned vehicles and equipment. Committed to quality service, the team supports city departments with reliable, cost-effective solutions while promoting resource stewardship.
City Clerk's Office The office of the City Clerk serves as the keeper of the City Seal and all records adopted by the Mayor and Board of City Commissioners (minutes, ordinances, and resolutions) and management of the official Code of Ordinances.
Applications
Co-Responder Program To deliver comprehensive response to individuals that are experiencing a mental health crisis through the collaboration of The Albany Police Department and Aspire Behavioral Health.
Materials Management Division
Procurement Division
Advertisements Board Advertisements
Crime Statistics
Business Listings Provide a listing of businesses that received their occupational tax certificate.
Winter is Coming2 Test Page2
Citizen Survey
Community Outreach and Victim Witness Services
Partnership Powerhouse Partnership Powerhouse is a diverse team of local, state, and private organizations with a mutual goal of creating a collaborative and resourceful platform to increase supplier diversity in the local community.
2025 Standing Court Orders
Stormwater Pollution Control
Utility Operations Utility Operations generates and transmits or distributes electricity, gas, or water to the general public. Our services are essential and play a vital role in economic and social development.
Unsung Hero Award To highlight City employees who go above and beyond to help our community be a better place to live.
Stormwater Management Program
Webinars/Training
Appointed Boards Discover Albany's appointed boards and their vital roles in supporting city governance and community development.
City Commission City Commission
Property for Sale - Disposition
Meeting Dates The Board of Commissioners of the City of Albany will be meeting on the dates listed below. The first Work Session will be held on the first Tuesday of each month, and the second Work Session will be held on the third Tuesday of each month; each Work Session will begin at 8:30 a.m. The Regular Business Meeting is scheduled for the fourth Tuesday of each month at 6:00 p.m.
Bid Opportunities Bid Opportunities for the City of Albany
Public Notices Notices of Unscheduled Meetings and Important Upcoming Events

Latest News

Press Release - Sewer Overflow - 12/30/25

Published on December 31, 2025

On Tuesday, December 30, 2025, a sanitary sewer overflow occurred near Albany State University due to a broken force main.

Lane Closed Due to Partial Road Collapse

Published on December 31, 2025

Effective immediately, the northbound lane of S. Broadway St. between Broad Ave and Oglethorpe Blvd. is closed due to a partial road collapse.

City of Albany to Activate Operation Safe Place Warming Center

Published on December 24, 2025

City of Albany is activating the Operation Safe Place Warming Center.

View More News

Upcoming Events

BabyFace Scheduled to Perform Live in Albany

May 15, 2026

The Albany Civic Center is proud to welcome Babyface, the 13-time
GRAMMY Award-winning artist, songwriter, and producer, for a special live performance on May 15 at 8 PM.

View More Events